Refund policy

WE TRULY HOPE YOU ARE 100% HAPPY WITH OUR ITEMS IF FOR ANY REASON YOU ARE NOT WE ACCEPT RETURNS WITHIN 14 DAYS OF RECIEVING YOUR ORDER

DUE TO SANITARY/HEALTH REASONS, LASHES ARE NOT ELIGIBLE FOR REFUNDS OR EXCHANGES.

IF A PRODUCT IS DEFECTIVE, YOU MUST NOTIFY US WITHIN 48 HOURS OF RECEIVING YOUR LASHES TO BE ELIGIBLE FOR REFUND OR EXCHANGE

INCORRECT SHIPPING INFORMATION

WE ARE NOT RESPONSIBLE FOR PACKAGES DELIVERED INCORRECTLY OR LOST DUE TO INCORRECT SHIPPING INFORMATION PROVIDED BY THE CUSTOMER.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES CONFIRMED TO BE DELIVERED BY THE USPS

RETURN AN ITEM

AFTER YOU HAVE READ THE ABOVE, PLEASE EMAIL US AT CONTACT@NOVAROSEE.COM REQUESTING INSTRUCTIONS ON HOW TO RETURN AN ITEM